2016-10-14 Fri

The Toronto Transit Commission

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I continue to be amazed at the Toronto Transit Commissionís ineptitude, especially its inability to realize just how poorly it deals with its poor performance.

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Given that Presto Card Readers have been installed and operational on buses in Mississauga, Brampton, Oakville, Burlington, York region, Durham region etc for several years, why is it wrong to expect that the Toronto Transit Commission might have picked the brains of those excellent transit systems and learned from their mistakes. Or hired their Presto Card reader installation crew?

Note too the suggestion that the fact that the entire fleet isnít fully installed, yet, is touted as a possible excuse for the current installations not working.

For heavenís sakes!

The Toronto Transit Commission

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I continue to be amazed at the Toronto Transit Commissionís ineptitude, especially its inability to realize just how poorly it deals with its poor performance.

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I mean, on the day they began installing these card readers, who could have known that the two types of surface vehicles (streetcar/tram and autobus) had different electrical systems?

It might be news to you or me, but it ought not to have been a surprise to the Toronto Transit Commission management charged with the installation of Presto card readers on these two different types of electrical systems.

How about ďWeíll take 2,000 of those 9V AC models and 150 of the 12V AC models, thanksĒ?

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So let me see.

You think the problem is that 62 of the 512 readers (one in eight or 12%) is not working is the problem?

I donít think that.

I think that the fact that only FIVE of the (presumably 62) readers (one in twelve or 8%) showed up on the Toronto Transit Commissionís system as not working is a bigger problem.

It is one thing if devices supplied to you are not working.

Itís a different thing when your computer software is so bad that it canít detect that the devices supplied to you are not working.

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No they wonít.

If I go to board a 6A Bay Street bus to get home from George Brown College down there on Queens Quay and canít ride home because the bloody Presto Card Reader isnít working, that in no way can be classified as a ďshort periodĒ of inconvenience. It is a long wait for the next bus, assuming that its Presto Card reader is working. Itís a long walk home.

When I load cash onto my Presto card I enter into a contract with the Toronto Transit Commission that my act will allow me to ride a Toronto Transit Commission vehicle.

If the driver refuses me passage because his Presto card reader is not working and I have to walk home (40 minutes up a slight hill at the end of a long day), how tolerant do you think I will feel?

And if I have to wait ten or fifteen minutes for the next bus, how tolerant do you think I will feel?

And how tolerant do you think I will feel watching that first bus pull away, empty, without me?

And how long do you think those feelings will last?

TODAY is the time for the Toronto Transit Commission to pre-declare a moratorium on fares when the Presto card reader doesnít work.

I would define ďNot workingĒ as three consecutive Presto Card-Carriers having problems swiping their cards.